At Shukala, your satisfaction is our priority. We strive to ensure a smooth and transparent shopping experience. Please read our Return & Cancellation Policy carefully before making a purchase.
1. Return Policy
We accept returns only under the following conditions:
The product is damaged, defective, or incorrect.
You must raise a return request within 3 days of receiving the product.
The item must be unused, unwashed, and in its original packaging with tags intact.
⚠️ Sarees purchased during sale, discount, or clearance events are not eligible for return unless defective or damaged.
2. Return Process
To initiate a return:
Email us at [Insert Contact Email] with your order number and photos of the product.
Once approved, we will arrange a reverse pickup or share shipping instructions.
Upon receiving and inspecting the returned item, we will process:
Refund to the original payment method (within 5–7 business days), or
Replacement or Store Credit, as per your preference.
3. Cancellation Policy
You may cancel your order within 12 hours of placing it, provided it has not been shipped.
To cancel, email us at [Insert Contact Email] with your order ID.
If the order has already been dispatched, it cannot be canceled.
4. Exchange Policy
We offer exchanges only for size or damage issues, if applicable.
Exchange requests must be raised within 3 days of delivery.
Exchanges are subject to availability of stock.
5. Non-Returnable Items
The following items cannot be returned or exchanged:
Customized sarees or blouse-stitched orders
Sarees with minor color variation (due to lighting/screens)
Products used or altered in any way
6. Contact Us
For questions or concerns regarding your privacy:
Email: [info@shukala.com]
Phone: [+91 82484 12029 ]
Address: [Gobichettipalayam, Erode – Tamil Nadu, India]